Product Training Engineer
What is Customer Success Engineering?
This newly created team will focus on ensuring our customers’ success in choosing and using Enterprise Architecture and Platform’s products and services.
Here are some information and initial items that fall into CSE's scope:
Scope and Responsibilities
As a Product Training Engineer for the Customer Success Engineering team, you will elevate the teams responsible for ensuring our customers’ success. You will elicit complex technical requirements and leverage the Enterprise Architecture and Platform Portfolio to satisfy those requirements.
Our Product Training Engineers will build several relevant knowledge bases that will server our customers, including, but not limited to: Client Stackoverflow, Slackbot Creation, Blog Posts, Technical Articles, etc. Trainers will work closely with Platform Engineering Teams, Customer Success Engineers, Product Managers and Technical Writers to develop training materials such as live workshops, recorded content, self-paced trainings, etc.
The Enterprise Platform Portfolio has a wide range of capabilities from Data Streaming/Movement, Data Enrichment, Data Discovery, Data Analytics, AI
/ML to Workflow, Business Rules and Digital Asset Management.
We are looking for strong engineers that have the breadth and depth of technical knowledge and abilities to service all of our customers in those domains.
Essential Job Functions
Experience & Qualifications