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Position Details: Post-Purchase Analytics Manager - 1192221O

Location: Beaverton, OR
Openings: 1
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Description:

POST-PURCHASE ANALYTICS MANAGER

THE TEAM

Global NDDC Post-Purchase is a newly created team. Our goal is to foster loyalty, re-engagement, and profitable growth through the Post-Purchase journey.

To achieve our mission, we act as a central point of contact across a group of functional experts (both geo and global) that are equipped to move Post-Purchase priorities from vision to execution.

Our team defines the scope of the program by identifying 6 key moments and evaluates frictions and opportunities with the consumer in mind. We then translate these inputs into changes to our experiences/capabilities/ways of working, work cross-functionally to drive a rigorous prioritization, create operational discipline to deliver on time and at scale, and build performance management.

The Global NDDC Post-Purchase team is focused on four key areas:

  • Strategy creation: drive innovation and bring discrete projects together into a consistent strategy that starts with consumers. Translate the strategy into time-bound objectives through prioritization, aligning to NDDC/Direct/Inc strategies. Demonstrate financial, operational and consumer benefits through business case development
  • Performance management: define post-purchase hero metrics in partnership with Analytics and build path to automate & scale, lead performance reviews. Conduct marketplace assessment vs best-in-class retailers across geos, explore vendor landscape and partnership opportunities
  • Capability development: work with functional teams to bring capabilities to life. Orchestrate project management, focusing on cross-functional dependencies and coordination. Demonstrate expected outcomes through appropriate analysis/testing
  • Governance: keep the program running, develop intentional communication strategy for all audiences (Global/Geo LTs, extended team, project teams). Represent the program in key strategic/decision-making forums (long-term planning cycles, investment committees)

THE ROLE

By joining the Global Post-Purchase team, you will lead our Analytics development. Key accountabilities include:

  • Drive post-purchase ‘Hero Metrics’ evolution. Act as single point of contact across different analytics, product & engineering teams to drive consolidation & automation
  • Identify opportunities and demonstrate expected outcomes leading with data & insights
  • Conduct research deep-dives to support roll-out of new experiences and/or identify frictions within the consumer journeys
  • Drive work with large datasets to create meaningful, executive-level visualizations
  • Perform quantitative analysis and modeling on end to end business analytics
  • Perform root cause analysis, on an ad hoc basis, into critical KPIs when additional details are required to understand the story

DESIRED SKILLS & EXPERIENCE

Passion for Digital

  • Experience and passion for digital consumer journeys. Awareness of key consumer and industry trends, best-in-class players

Drives a result-driven process

  • Owns complex workstream(s) with limited direction, operating with flexibility and agility
  • Identifies risks or roadblocks on own workstream, and often is able to resolve independently and/or plan contingencies
  • Work effectively with cross-functional stakeholders and manage a wide scope of internal partnerships

Analytical ability

  • Identifies knowledge and data requirements, manages high-quality audit trails for complex workstreams, and is creative and tenacious in overcoming data gathering challenges
  • Delivers tight insights and demonstrates emerging synthesis skills. Translates insights into possible paths to action
  • 3-5 years of experience in an analytical role focused around manipulating large and complex datasets
  • Strong working knowledge of SQL and/or experience in Python or R
  • Tableau experience preferred; Data ETL experience is preferred

Strategic mindset & thought leadership

  • Works through ambiguity to recommend actionable and implementable solutions to workstream questions
  • Demonstrates strong expertise on workstream(s), good knowledge of wider program

Effective communication

  • Prepares for meetings, including having objectives and an agenda. Uses a flexible meeting style. Steers and directs effective internal meetings, delivers all types of presentations with polished presentation skills

Required

  • SQL
  • COMPUTER PROGRAMMING
  • PYTHON
  • DATA ANALYTICS
  • DATASETS

Additional

  • FORECASTING
  • FORECASTS
  • LIAISON
  • STATISTICAL ANALYSIS

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